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Check your internet connection. Run a speed test. Disconnect your mobile device, TV, or computer, then reconnect. Sign out of your Netflix account and sign in again. Check your account settings.
Got it? Let’s jump to some specific error codes you might be seeing. For this issue, Netflix recommends that you clear the app’s data and restart your playback device. Or, if the problem seems to be related to connectivity, you can restart your home Wi-Fi network. If you’re watching on a portable device, try moving around the house to see if you can get a better signal. And if all else fails, you can try a different internet connection, if it’s available, or restore your internet settings to the factory default. Similar error codes: Error tvq-st-120, Error AIP-704, Error UI-400, Error 12001, Error 5403, Error 11853, Error 1011, Error 1012, Error 1016, Error -11800
Sign out of your Netflix account, then sign back in. Reinstall the app. Restart your iOS device.
Similar error codes: Error 1001, Error 10023-5009 Similar error codes: Error 1004 If you can determine that your internet connection is stable, try signing out of Netflix and restarting your Blu-Ray player or smart TV. Check the payment method on your account. If everything looks good, you’ll probably have to reach out to Netflix and/or your financial institution to learn what’s going on.
Disable protection software, such as VPNs. Restart your playback device. Sign out of your Netflix account, then sign back in. Check your internet connection and restart the modem/wireless router if needed. Connect your playback device directly to your modem. Change your connectivity settings back to the default.
Similar error codes: Error NW-2-5
